Product stockouts were common place during COVID-19 and the subsequent shut downs. When faced with a stock out situation, do you choose a substitution (comparable item), a replacement (improved item or an item containing more features), or do you wait for the specific product to become available again? What are the determining factors for your decision? Do those factors change based on whether you are purchasing the item at a brick and mortar store or online?

Answer rating: 100% (QA)

When faced with a stock out situation the decision to choose a substitution a replacement or to wait for the specific product to become available agai... View the full answer