1. Suppose the CEO of your company wants to honor an important employee who contributed exceptionally in the achievement of company goals in 2020. Choose and recommend an employee you would like to be honored. Write a letter to your CEO explaining why you feel this person should be honored and how he should be honored. Be sure to include evidence that helps support your argument. Make necessary assumptions. The AIDA strategy should be applied.

1. 2.  Your hotel has undertaken massive renovation and installed new furnishings in the hotel rooms. It is not allowed to smoke in the non-smoking rooms as the drapery and heavy furnishings absorb the smell of cigarette and give a bad odor.

   One of your regular customers disregarded your policy and smoked in the non-smoking room. The drapery and furnishing smell of smoke while a notice in the room clearly labeled it as non-smoking room. The floor manager fined him Rs.2000 for smoking in the non-smoking room.

   Although the customer has paid the fine but he has written to you that he should be given back the 2000 rupees. Write a letter declining his claim and making it clear that smokers must pay. The letter should be addressed to:                   

                                        Khawaja Asif, 14 Gulshan-e-Iqbal Block 19, Karachi

   
   

2. 3. The following claim acceptance message violates the guideline of communication skills. Re-write it as per the WRITING PROCESS while applying the 7 C’s also. (Marks 10)

3. Re: Refund for unwanted warranty purchase

   Hello, Sameer:

   We are sorry for inconveniencing you and will speak with all sales staff about the importance of carefully checking the accuracy of any bill of sale before sending the order for payment. To ensure that this doesn’t happen again, we will also instruct sales staff to gain the consent of the customers about the extended warranty and its charges

   Moreover, we would be happy to refund you only the $70 out of $90 warranty mistakenly charged along with your purchase of the Acer laptop.

   To receive your refund and gift card, return to our Belleville location with your receipt and the credit card you purchased the computer with so that we can credit the same card $70.

   Have a great day!

   Melissa

Answer rating: 100% (QA)

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