Question $1(1$ point$)$

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Saved

Conveying negative organizational news should always be done in an indirect format.

Question $1$ options:

TrueFalse

Question $2(1$ point$)$

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Saved

When writing a bad news message, wording should convey the sense of bad news by emphasizing negative phrasing.

Question $2$ options:

TrueFalse

Question $3(1$ point$)$

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Saved

An apology can be simply an expression of sympathy that something negative has happened.

Question $3$ options:

TrueFalse

Question $4(1$ point$)$

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Saved

Written statements that are false and damage someone's reputation are considered defamation.

Question $4$ options:

TrueFalse

Question $5(1$ point$)$

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Saved

Negative situations provide an opportunity to excel as a communicator.

Question $5$ options:

TrueFalse

Question $6(1$ point$)$

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Customers who make requests for claims or adjustments tend to be more emotionally involved in the outcome of the request.

Question $6$ options:

TrueFalse

Question $7(1$ point$)$

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When preparing a written termination notice, the written document should be presented in person if possible.

Question $7$ options:

TrueFalse

Question $8(1$ point$)$

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Being verbally abused by a customer is an example of defamation.

Question $8$ options:

TrueFalse

Question $9(1$ point$)$

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When closing a negative message that has been developed in a direct format, the close of the message should remind the reader why they should continue to do business with your firm in the future.

Question $9$ options:

TrueFalse

Question $10(1$ point$)$

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It is appropriate to imply bad news rather than specifically state the news.

Question $10$ options:

TrueFalse