Read Sutton, R. (2007). Building the civilized workplace. The McKinsey Quarterly, 2: 47-55. Can be found at https://www.mckinsey.com/business-functions/organization/our-insights/building-the-civilized-workplaceLinks to an external site.

Watch Grant, A. (2016). How to Be a Better Communicator. Oprah.com. Can be found at https://www.oprah.com/own-show/adam-grant-how-to-communicate-betterLinks to an external site.

Read Society for Human Resource Management'sManaging Organizational Communication Toolkit Can be found at https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/managingorganizationalcommunication.aspx

And reflection 250+ words about your own insights, reflections, connections to your own experiences and thoughts about Communication and Conflict.