1. Read the Scenario below.
2. Create the Outline for your indirect message in the text box below
   • Use theQuick Tipsfor the Indirect Strategy Quick Tipsas a guide.
   • Buffer: you are required to come up with 3 potential Buffer statements, using the strategies for buffers
   • Explanation:gather the key pointsand generate ideas to explain what students should be doing using an indirect strategy
   • Alternatives:gather and generate ideas for alternative actions or perspectives
   • ClickSAVE DRAFTto save your work.
3. Complete the Outline by capturing the points for presenting the message using an indirect strategy
   • ClickSAVE DRAFTto save your work.
   • Warning:If the date and time of when you saved your draft does not appear at the top of the textbox, your work has not been saved.

NOTES:

1. Clicking theRESETbutton will erase everything you have done in the textbox so that you can start over.
2. Clicking theREVIEW ORIGINALbutton will pop-up a new window with the original text that was in the textbox.

Comparison

1. Once you are finished, clickSUBMIT RESPONSE(you won't be able to edit it anymore)
   • Warning:If the date and time of when you submitted your response does not appear at the top of the textbox, your work has not been submitted.
2. After you SUBMIT RESPONSE, go to the next page (Compare Your Answer) and click on theOPEN COMPARISONbutton. A separate window will open with your response and a sample tips and hints to compare with your submission.
3. After reviewing the comparison, go to the page after Compare Your Answer to fill and submitPart 2 ofthe Practice Exercise.

Part 2

1. Copy the Outline into a Word document
2. Revise and refine the outline
   • using aBufferand the key points from yourExplanationandAlternativein the Outline
   • using an Indirect Strategy to create the letter that could be sent
3. Submit your completed letter as a Word document into thePart 2 - Competency Evaluation

Scenario

Your Co-op Supervisor has asked you to draft a letter for them to a co-op student based upon an email that was received. The return address for the airport is 1 - 4881 Fountain St North, Breslau, ON N0B 1M0`

Here is the email that was sent to you:

Email:

To: Co-op Student From: Co-op Supervisor Date: Today's date Subject: Student Request

Hi

I just received this email. This Coop Student is asking to fill a task that was assigned to them in order to improve their w performance review rating. The student is unhappy with their rating and wants to complete the tasked they were assigned. The student missed an important meeting where the task was assigned to them. There was a recap email sent to the student, indicating thee request and asking for a response, but the student did not respond before the deadline. Because the task was time sensitive, it was given to another co-op student. The student received a poor performance review because they did not indicate that they were going to miss the scheduled meeting and then did not respond to the email was sent to them asking them to confirm their availability to complete the task. The student has indicated that they weren't feeling well and that is why they missed the meeting and could not complete the task. Please remind the student that if they cannot make a scheduled meeting, they must notify the organizer of the meeting in advance. Unless I am notified that there is an issue, then tasks are assigned during the scheduled meeting. If the student had notified me that they were not feeling well, the task would have been allocated to another resource. The purpose of a co-op position is to expose the student to workplace practices so that they know what will be expected of them. Even though this is a co-op position in which students are given an opportunity to learn, it is important that students demonstrate the behaviours that are expected in the workplace. The student is offering to complete the assigned task now, but it is too late. Like many tasks in the workplace, it is time sensitive and completing it after the deadline would not serve the original purpose of the task. I cannot upgrade the performance rating, but if the student is proactive when they are unable to make a meeting by contacting the organizer and trying to make alternative arrangements before the task is due. The only exception would be if the student was able to produce a doctor's note indicating that they were unable to notify me in advance because of their illness. Otherwise, if they are unable to fill the task. they should notify the organizer of the task in advance of when it is required. If they do that in future, they will definitely improve their performance rating before their co-op position ends. Because this is regarding the student's performance rating, please send the student a letter so that the reasons for their rating is documented. Here is the student's address:

15-139 Father David Bauer Dr. Waterloo, ON N2L 6L1

Please let me know if you have any questions.

Thanks

_____________________________________________________________

To: Co-op Supervisor From: Lee Patel Date: Today's date Subject: Performance Review Rating

Hi

I just received my performance review rating last week and I am disappointed with my rating. I have been working hard and thought I would get a better rating. The rating mentioned a meeting that I missed and a task that was reassigned. Please understand that I was not feeling well and could not attend the meeting, and was unable to complete the task. I do not think that I should be penalized because I was not feeling well. I was not able to attend the meeting and complete the task because I was sick. Please review my performance review rating and consider giving me a higher rating.

Part 1: Outline for Indirect Message

• Complete the outline below for each part of the message using an Indirect Strategy

Indirect Strategy Outline Template
Buffer (Neutral statement related to the purpose of the message without revealing the bad news. Avoids negative language Does not mislead by being overly positive Use one of these strategies: Acknowledge Acknowledge Person Appreciation/Compliment Apology/Understanding Acknowledge Purpose Chronology General agreed upon principal
Explanation: (Stick to the facts and avoid editorializing with opinion. Avoid negative wording; use neutral or positive language)
Bad News: (Depersonalize bad news by not using "we" or "you".)
Alternatives (What alternatives are being presented? Avoid negative wording; use neutral or positive language)
Good Will (How can you create good will? What is Desire Recipient Response you are looking for?)

Answer rating: 100% (QA)

Indirect Strategy Outline Template Buffer Acknowledge Purpose I understand your concerns regarding y... View the full answer