Rebecca, who is a personal care worker, left a client in an undressed state in her room for 20 minutes after giving her a shower. Rebecca was distracted and lost track of the time that she was away from the client. Her absence contravened both her duty of care and her job description, which specified that she must never leave a client alone after showering and before they were dressed. The client attempted to dress herself and had a nasty fall. Fortunately, there was no permanent injury.

The client's family decided to take legal action for negligence but was advised by their solicitor that, while there were grounds for establishing negligence, it was felt that the action would be unsuccessful because the client had not been permanently injured.

1 Explain how you would deal with the employees in question

2 Explain how you would model ethical behaviour to the employees

3 Identify how you would monitor these areas for future compliance

4 Identify how you can maintain your own knowledge of compliance requirements

5 Identify how you can communicate updated knowledge of compliance requirements.