Reflection of a Worker It was 3.30pm and I was asked to spend some time with Amanda (patient/client) and her family to discuss her referral and discharge to a drug and alcohol rehab facility. Amanda had a lot of questions about the rehab process and the family wanted to know what to expect, from the service and how they would manage all the changes Amanda would need to make to ensure she has a successful recovery when she returned home. I wanted to reassure them that going to rehab was a good decision, because I knew this was what they needed to know. I said that while it was difficult for anyone to know the rate of Amanda's improvement based on her ability to stay in rehab, I could be sure that she would improve and that it was important for the family to keep hopeful about her future. Amanda's sister became angry and was shouting at me, telling me I was wrong, that Amanda would never give up on taking drugs, she was just too lazy to do the work needed, and that I was an 'idiot' to think she could recover. Amanda's mother appeared teary and looked away. I left the room immediately feeling that I didn't have the skills to deal with the angry sister or the overwhelmed mother. It was the end of my shift, so I left work relieved to get away from the situation. 

Question 1: Refer to the reflection note and answer the following question. What makes this an incident worthy of reflection?

Question 2: Refer to the reflection note and answer the following question. What alternative strategies could the worker have used to better deal with the situation?

Question 3: Apply the worker's personal reflection to the following model (Link listed below) and process to demonstrate how you could promote learning and improve the worker's own professional practice?