Reply to The culture established by Mr. Kelleher places importance on employee happiness, which directly influences customer satisfaction and overall organizational achievements. To maintain this level of success HR needs to concentrate on recruiting individuals who share Southwest's core values and continuously enhancing their skills to adapt to market shifts and technological advancements. Southwest's commitment to employee contentment is evident in its rankings and safety records demonstrating its prowess and dedication to customer care. With revenue numbers, Southwest Airlines continues to thrive while staying true to its values and employee-centered approach solidifying its position as a frontrunner in the aviation sector.