Research a company that experienced a drop in quality standards in which customer expectations were not being
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Question:
Research a company that experienced a drop in quality standards in which customer expectations were not being met.
Explain why quality standards went down and identify which of the "powerful quality strategies" you would implement to improve the situation going forward.
Powerful Quality Strategies include using customer-focused project approaches, taking the customers' perspective, pre-verifying deliverables, focusing on the team members and leveraging expertise, and prioritizing testing.
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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