Sam works for a cleaning company. At Sam's workplace there is a company meeting every week to

Fantastic news! We've Found the answer you've been seeking!

Question:

Sam works for a cleaning company. At Sam's workplace there is a company meeting every week to update the team about current projects. Sam is from France and he speaks English as a second language. This is Sam's first week on the job. During the meeting, Sam's boss spoke very fast and it was hard for Sam to understand him. There was a problem with one of the office buildings the company regularly cleans. Towards the end of the meeting, Sam's boss said: "I'd like youse to have a go at some ideas on how we can get this done by this arvo. A couple of people have chucked a sickie so we are under the pump."

1. Imagine you are Sam. Use active listening and questioning techniques to clarify issues during the meeting.

a. What questions would you ask your boss to clarify the part of the message you didn't understand?

b. How would you approach your boss about speaking slowly, use of Australian accent, and saying things that did not use jargon and Australianisms? .

2. Imagine you are Sam. One of your colleagues is angry because he thinks it's unfair that they should work extra hours. He is using offensive language to describe the people by name who called in sick. What would you say to your colleague? Try your best to ensure you're honest, respectful, open and polite during communication. Answer:

3. Imagine you are Sam. Present solutions to the problem your boss described. Answer:

4. How should Sam deal with this issue of his colleague using offensive language to describe the people who called in sick. Sam feels that he must report the matter to his superiors...how should he communicate this?