Scenario 7 Sally is the general manager of Latitude, a cafe located within The Continent Hotel....

 

 

Transcribed Image Text:

Scenario 7 Sally is the general manager of Latitude, a cafe located within The Continent Hotel. As a general manager, she is responsible for handling the cafe's day-to-day operations. This includes ordering inventory, monitoring sales, and making sure that operations are smooth and safe. Sally is currently conducting her weekly team meeting. Here, they discuss any important announcements like schedules for the coming week and other news from upper management. Today, she is relaying some new information on some changes to their WHS policy for serving hot drinks, effective this next week. These are as follows: ■ For take away: Drinks must be placed on the service counter for pick up. They must no longer be handed directly to customers. ■ For table service: Cups for refill must be collected and brought back to the counter for a refill. Refills will no longer be done at the customer's seat. This applies to all types of hot drinks. During this weekly meeting, Sally also checks in on the staff members and checks how they have been throughout the week. This involves asking about the safety issues encountered throughout the week, which were as follows. ■ 2 instances of slips, 1 near the ice bin and 1 near the milk steamer ■ 1 instance of cleaning chemicals being left on the sink counter in the public bathroom. After being reminded of the issues encountered this week, Sally went over their corresponding records in the WHS management diary. This identified how the situation was dealt with, who was involved and other important information. To address the update to policy and the issues throughout the week, Sally reminds staff members of relevant workplace policies. She also asks for staff member input by asking| what the staff member's feelings went wrong and what they may suggest ensuring work is carried out safely. This can help Sally gather unique perspectives on WHS from those who have a key role in upholding it. It also influences her policy revision and helps her set realistic expectations on WHS. She logs all this information onto the WHS management diary in a new entry. This is to let everyone know how these situations were dealt with, which can help guide them if they are in the same situation. a. In your own words, explain why discussing WHS during a regular staff meeting was an appropriate choice of consultation mechanism for relaying changes in policy. b. In your own words, explain why seeking staff members' opinions and suggestions was an appropriate choice of consultation mechanism for reminding staff members of workplace policies relevant to the change in policy being implemented. c. In your own words, explain why recording issues in a management diary was an appropriate choice of consultation mechanism for recording the staff member's input on the change in policy. Scenario 7 Sally is the general manager of Latitude, a cafe located within The Continent Hotel. As a general manager, she is responsible for handling the cafe's day-to-day operations. This includes ordering inventory, monitoring sales, and making sure that operations are smooth and safe. Sally is currently conducting her weekly team meeting. Here, they discuss any important announcements like schedules for the coming week and other news from upper management. Today, she is relaying some new information on some changes to their WHS policy for serving hot drinks, effective this next week. These are as follows: ■ For take away: Drinks must be placed on the service counter for pick up. They must no longer be handed directly to customers. ■ For table service: Cups for refill must be collected and brought back to the counter for a refill. Refills will no longer be done at the customer's seat. This applies to all types of hot drinks. During this weekly meeting, Sally also checks in on the staff members and checks how they have been throughout the week. This involves asking about the safety issues encountered throughout the week, which were as follows. ■ 2 instances of slips, 1 near the ice bin and 1 near the milk steamer ■ 1 instance of cleaning chemicals being left on the sink counter in the public bathroom. After being reminded of the issues encountered this week, Sally went over their corresponding records in the WHS management diary. This identified how the situation was dealt with, who was involved and other important information. To address the update to policy and the issues throughout the week, Sally reminds staff members of relevant workplace policies. She also asks for staff member input by asking| what the staff member's feelings went wrong and what they may suggest ensuring work is carried out safely. This can help Sally gather unique perspectives on WHS from those who have a key role in upholding it. It also influences her policy revision and helps her set realistic expectations on WHS. She logs all this information onto the WHS management diary in a new entry. This is to let everyone know how these situations were dealt with, which can help guide them if they are in the same situation. a. In your own words, explain why discussing WHS during a regular staff meeting was an appropriate choice of consultation mechanism for relaying changes in policy. b. In your own words, explain why seeking staff members' opinions and suggestions was an appropriate choice of consultation mechanism for reminding staff members of workplace policies relevant to the change in policy being implemented. c. In your own words, explain why recording issues in a management diary was an appropriate choice of consultation mechanism for recording the staff member's input on the change in policy.

Answer rating: 100% (QA)

a Discussing WHS during a regular staff meeting was an appropriate choice because it allowed Sally t... View the full answer