Scenario:

You serve as a project manager for a software development project. During one of the critical stakeholder meetings, you learned that your team is not functioning effectively and cohesively as one unit because a few people communicated the project's scope differently and seemed to be deviating from the agreed-upon scope outlined in the project charter. Additionally, there seem to be conflicts and challenges with roles and responsibilities. Finally, communications with vendors have been stale recently, which is beginning to impact the project's success. Conflict resolution is an important part of project management. To get this project back on track, there needs to be a clear understanding of the project scope and clear communication within the team and with vendors.

Explain the project manager's role in creating an efficient team.

Describe at least two best practices for promoting team communication.

• Describe the steps a project manager would need to take to get this project back on track.
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