1. Service delivery at Cleveland Clinic includes the following characteristic.

For each surgery or procedure, the specific supplies and resources needed depend on both:

• the specific needs of a patient, and
• the practice pattern or preferences of the specific physician.

Based on what you know about Cleveland Clinic, including the characteristic mentioned above, which competitive priorities do you believe the clinic may be using?

1. Please explain why the competitive priorities you selected in Item 1 are compatible with service process design at Cleveland Clinic (including the characteristic mentioned in the prompt for Item 1).
2. For a global company, a central ERP inventory database shows all inventory items across all locations and also has information about all inventory replenishment orders in process (that is, each inventory item, each location, order quantity, and scheduled delivery date).

Cleveland Clinic has 260 locations globally.  In what ways could having a central ERP inventory database be more effective than having each of the 260 locations have independent databases that cannot be seen globally?  For example, how might this be used to improve decision making, improve customer service, or otherwise improve performance?

1. Please give an example of another service process that could benefit from studying the inventory management system at Cleveland Clinic.  Please describe this service process and indicate how it could benefit from what Cleveland Clinic is doing.

Answer rating: 100% (QA)

Based on the characteristic mentioned about service delivery at Cleveland Clinic it appears that the clinic may be utilizing the following competitive priorities Customization The clinic focuses on ta... View the full answer