Shell Seafood Restaurant caters weddings and other events in a mall New England town. The following is an overview of the planning that took place last summer. Jason the restaurant's general manager together with the wedding couple planned a garden wedding and reception in a town park near the restaurant. At first it seemed as if there were too many choices and decisions to be made. but as they went through the list they had prepared, they were all pleased with the arrangements.

They chose a wedding ceremony time of 2:00 pm followed by a reception at 2:30 pm, The wedding couple and their families wanted it to be a special occasion but did not want to spend a fortune, so they decided to use Shells Seafood Restaurant because they had enjoyed meals there in the past. Jason prepared a menu that the couple liked cream of asparagus soup, chicken fricassee, potatoe au gratin, cauliflower Mornay, and for dessert creme brulee. Jason also suggested white and red house wines with an allocation of 3/4 bottle per person. The wedding couple's aunt made the cake, and it was delivered to the park, but when Jason's staff assembled it. the weight of the top two tiers caused the cake to get into the thin layer of icing and fall over.

The wedding ceremony was a success ,but as you can imagine the reception was less so.

A. What were some of the planning errors?

B. How could they have been prevented?

C. What Policies (Policies provide broad guidelines), Procedures (procedures specify actions in certain situations) and Rules (rules are stricter still and must always be followed) should have been created and implemented?