SITXCCS008 Develop and manage quality customer service practices Student Assess Reception: covering the front of house...

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SITXCCS008 Develop and manage quality customer service practices Student Assess Reception: covering the front of house and administration. Catering: covering both the kitchen and dining area. Wellness: covering the spa and the naturopaths. Use the internet to review the customer service practices that other, similar businesses have adopted, as well as industry standards and codes of conduct. Use this information, and the information in your briefing report, to develop three policies and procedures for the resort. You will be revising these documents following the training session you will conduct in the next activity, so save these versions of the documents as: First Draft Reception Customer Service Policy and Procedures First Draft Catering Customer Service Policy and Procedures First Draft Wellness Customer Service Policy and Procedures. When completed, submit these documents to your assessor. Provide an information and training session SITXCCS008 Develop and manage quality customer service practices Student Assess Reception: covering the front of house and administration. Catering: covering both the kitchen and dining area. Wellness: covering the spa and the naturopaths. Use the internet to review the customer service practices that other, similar businesses have adopted, as well as industry standards and codes of conduct. Use this information, and the information in your briefing report, to develop three policies and procedures for the resort. You will be revising these documents following the training session you will conduct in the next activity, so save these versions of the documents as: First Draft Reception Customer Service Policy and Procedures First Draft Catering Customer Service Policy and Procedures First Draft Wellness Customer Service Policy and Procedures. When completed, submit these documents to your assessor. Provide an information and training session