Smart Choice is a software development company. The company support its' customers to securely collect and process
Question:
Smart Choice is a software development company. The company support its' customers to securely collect and process important and highly confidential documents and information. Recently, several big companies have been attacked by cybercriminals. Under the current serious cyber security threat, the CEO of the company plans to enforce cyber security strategies in an urgent project. Some of the strategies to be implemented are as below:
- encrypt all network traffic and devices.
- enforcing password complexity and change intervals.
- Restrict all users' access and privileges to the minimum needed to do their job.
- ensure staff comply with the current policies and procedures for handling sensitive data
Most of staff reveal concerns about the complication of the working environment after this change. Staff believe the limited access and following procedures will cause a lot of problems and delays in completing work. However, the CEO considers security has priority over the efficiency.
Question 1 (40 points)
Analyse the scenario above then based on the six methods for dealing with resistance to change to give your best solution to help the CEO in the situation:
- What methods would you use to reduce the resistance? (5 mark)
- Explain why you would use them and how it helps in the situation? (15 mark)
- In term of Information Technology Infrastructure Library (ITIL), identify the change type in the scenario and explain your answer. (20 mark)
a. How Lewin's 3 stage model could be applied to support the change in the scenario (10 mark)
b. What would happen if the first stage were missed? Why? (10 mark)
c. What would happen if the last stage were missed? Why? (10 mark)
b. Analyse the scenario to define tasks under project management and tasks under change management. (20 marks)
Expert Answer:
To reduce resistance to change in the given scenario the following methods can be employed Communication and Transparency The CEO should communicate the importance of cybersecurity and the potential r... View the full answer
