Smart goals for a clothing company. We will increase spending in marketing by 25% in each period
Question:
Smart goals for a clothing company.
“We will increase spending in marketing by 25% in each period for the next 6 periods.”
This is NOT a goal but is a promise. Your company is promising to increase this expense over the next 6 periods whether it makes sense or not, whether you have the sales to sustain it or not. This is not a goal.
“We will increase customer satisfaction”
This is NOT a goal, it is not timely, measurable or even specific enough.
In making your goals you want to use things that you can measure within the simulation easily. For example
“We want to reduce employee turnover to 5% by Period 8 and maintain those levels going forward”
This is a great goal and meets all the parameters, IF the simulation you are using provides turnover rates, I do not believe this one does.
Goals should push you to try and make it, not simple ones like we will sell 10 more goods by Period 10 than we did in Period 1. Not achieving goals is not necessarily a bad thing. When trying to create your goals ask yourself what is the first thing your eyes go to when you open the simulation to see results. What are the first things you look at? These are the ones you want to set SMART goals on.
Here is my simulation result.