'STAR' Technique Situation Describe the situation that you were involved in . Provide a detailed background and...
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'STAR' Technique Situation Describe the situation that you were involved inProvide a detailed background and context, answer "where" and" when". Task What were you trying to achieve in the situation? Describe the challenge and expectations. What needed to be done? Why? Action Describe the actions you took in the situation to achieve the final result. Elaborate your specific action. What did you do How? What tools did you use? Result What happened in the end? What did you accomplish and what did you learn? Explain the results,
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Customer Service Career Success Through Customer Loyalty
ISBN: 978-0133056259
6th edition
Authors: Paul R. Timm
Posted Date: