Strategic quality planning is the precursor of quality management systems. The best decision-making practices are created to facilitate the implementation of strategic quality plans for medium- and long-term goals. While considering internal and external analysis, business leaders should create clearly defined strategies to differentiate their business from rivals. Careful consideration of organizational capabilities and resources is critical to providing inputs for organizational quality management systems.

RESPOND

• How do we apply the understanding of strategic planning to operational capabilities and resources?
• How would you align all staff with key objectives, values, and the overall mission of the organization?