Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the

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Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the detractors leave the company and there are no new customers, the new net promoter score will be:

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Statistics For Business Decision Making And Analysis

ISBN: 9780321890269

2nd Edition

Authors: Robert Stine, Dean Foster

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Posted Date: Jan 27, 2024 01:00 AM

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Suppose 30% and 40% of a company's customers are promoters and passives respectively. If half of the

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To calculate the new Net Promoter Score NPS we need the original NPS and the percentage of detractor... View the full answer

Statistics For Business Decision Making And Analysis

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