Task 2: Processes to respond to concerns

Complete the following table to explain strategies you could use to respond to concerns and discrepancies betweenwhat is required by legislation and what is being applied by the agency and the agent.

Table 8 Processes to respond to concerns

Concern /Discrepancy	Strategies to respond to concerns and discrepancies in the application of legislation
Dishonesty
Misleading information - verbal, written and images
In breach of licence conditions, the agent has not completed the required CPD training
Acted in a manner against company standards, policies, and procedures.

Answer rating: 100% (QA)

Table 8 Processes to Respond to Concerns Concern Discrepancy Strategies to Respond to Concerns and Discrepancies in the Application of Legislation Dis... View the full answer