The A-thru-Z Company needs to redesign a job for the research and development department. They decide to bring in a consultant who observes the incumbents who are currently working the job and collects information from both incumbents and their supervisors, The consultant builds a list of tasks and KSAs that should be looked for in applicants. They also gather information that could be important for diversity purposes, such as current languages spoken by the incumbents and supervisors. This process for designing a job is called ________

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