The Balanced scorecard for Easy Cart for the past 6 months and their future targets is presented below:

Measure	Target for the six months	Plant Manager 1		Plant Manager 2
		Actual	% better (or worse) than target	Actual	% better (or worse) than target
Financial Perspective
Return on Equity	12%	12.2	1.7%	12.1	0.8%
Employee productivity (output in kg/ employee hr)	50	52.4	4.8%	53.7	7.4%
Reduction in Production Costs	10%	10.6	6.0%	10.4	4.0%
Donations to World Vision	$120	114.1	-4.9%	113.8	-5.2%
Customer perspective
Customer retention	85%	83.5	-1.8%	84.1	-1.1%
Customer satisfaction rating	90	93.7	4.1%	92.5	2.8%
Market Share	35%	37.1	6.0%	37.3	6.6%
Internal operations perspective
Quality measure	75%	73.1	-2.5%	72.8	-2.9%
% of packaging made from recyclable materials	70%	75%	0.5%	74%	0.4%
Number of improvements implemented	100	99.0	-1.0%	97.0	-3.0%
Net Profit Margin	8%	7.7	-3.8%	7.9	-1.3%
% Reduction in energy use in Kwh	10%	10%	0.0%	1%	-9.0%
Innovation and improvement perspective
Employee satisfaction survey	80	77.3	-3.4%	76.9	-3.9%
Employee suggestions	25	24.0	-4.0%	23.0	-8.0%
Hours of employee training	70 hr	71.0	1.4%	74.3	6.1%
Achieve gender equality for all employee levels (% male employees)	<75%	70%	5%	78%	-3.0%

 

 

 

1. Identify which two measures have not been appropriately assigned to the perspectives and explain why. 

2. Analyse which plant manager has performed the best across the sustainability (social and environmental) measures. Provide a detailed explanation and conclusion. 

3. Select two performance measures within Easy Cart's Balanced Scorecard and identify which UN Sustainability Development Goal they align with and explain why. 

Answer rating: 100% (QA)

1 Measures not appropriately assigned to the perspectives a Donations to World Vision This measure should be categorized under the Social and Environm... View the full answer