The Blue Sun Hotel is known for its excellence and customer service. Customers are treated as valued guests, and they return to the hotel because they are emotionally engaged and made feel valued by the staff. The hotel records guests' preferences and staff go out of their way to dazzle the guests, strengthening their relationship. The hotel's employees are empowered to fulfill the needs of their guests and can make corrections costing up to $1,000 each day.

a. Define the term empowerment. 

b. Identify the two main types of empowerment and explain which one is used in the above case.

c. Discuss the benefits of empowerment for both employees and organizations.

d. What other motivation techniques could be used in the case to further motivate employees?

Answer rating: 100% (QA)

a Empowerment can be defined as the delegation of authority and responsibility to employees within an organization granting them the autonomy and freedom to make decisions and take action to solve pro... View the full answer