The call center of a small manufacturer receives calls randomly at an average rate of 15...

 

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The call center of a small manufacturer receives calls randomly at an average rate of 15 customers per hour. The arriving calls are answered by a single agent randomly with an average service rate of 20 customers per hour. Answer the following questions assuming that the system can be modeled as an M/M/1 queue. average waiting time in queue (in minutes): minimum integer service rate (number of customers served per hour) such that the average waiting time in queue is less than 6 minutes: The call center of a small manufacturer receives calls randomly at an average rate of 15 customers per hour. The arriving calls are answered by a single agent randomly with an average service rate of 20 customers per hour. Answer the following questions assuming that the system can be modeled as an M/M/1 queue. average waiting time in queue (in minutes): minimum integer service rate (number of customers served per hour) such that the average waiting time in queue is less than 6 minutes:

Answer rating: 100% (QA)

To calculate the average waiting time in the queue in minutes for the MM1 queue system we can use th... View the full answer