The patron you have just refused service has now become aggressive and is causing a disturbance as they yell at you to serve them. They cannot remain on the premises based on the House Policy but you need to prevent the situation from escalating as they are in an emotional state and are intoxicated. Demonstrate how you would follow the House Policy and ask the patron to leave the premises without escalating the situation.

Answer rating: 100% (QA)

In a situation where a patron has become aggressive and is causing a disturbance its essential to follow the House Policy while ensuring the safety of ... View the full answer