The ticketing department at the King Shaka International Airport has a ticketing area and needs to know how many agents to have on duty. A maximum of 800 passengers per day arrive an average of 1.2 minutes apart (exponential) and require 1-3 minutes (uniform) to walk to ticketing. Ticketing requires 1 to 10 minutes (uniform) of service time. Compare the system using 5, 6, and 7 agents at ticketing. Run the model until all entities are processed.

The ticketing department at the King Shaka airport is evaluating the use of a dedicated tram and needs to know what size to make it. A maximum of 800 passengers per day arrive an average of 1.2 minutes apart (exponential) and require 1-3 minutes (uniform) to walk to ticketing. The are 5 agents at ticketing which requires 1 to 10 minutes (uniform) of service time. Passengers walk 200 meters to the tram station where they wait for the tram. The tram takes a maximum of 10 passengers at a time directly to their gate. The tram simply runs back and forth at 8 km/hr on its 550 meter track. Assume that passengers immediately depart after arriving to the gate.