There are many ways to engage employees, including compensation, training, and coaching.

Imagine this scenario: Based on the HCAHPS survey, your department is doing poorly on the three questions related to communication with nurses. Your assignment is to make three suggestions that you can implement that will likely improve the scores. Think about what trends are occurring in the healthcare marketplace as you brainstorm suggestions, and explain the challenges you face.

Answer rating: 100% (QA)

Improving communication with nurses as indicated by the HCAHPS survey is critical for enhancing patient satisfaction and overall healthcare quality Here are three suggestions to address this issue Imp... View the full answer