Think about the customer expectations for your current employer (or a company you are familiar with) and
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Question:
Think about the customer expectations for your current employer (or a company you are familiar with) and a different international organization in an industry or field where you might like to be employed.
- How well do the two organizations meet their customers' needs?
- To what extent are total quality processes employed?
- Do you feel that total quality processes affect customer satisfaction levels? If so, why? If not, why not?
- Is the successful implementation of total quality processes affected by whether or not a company is considered international? If so, why? If not, why not?
Related Book For
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young
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