Think of three different situations where you were in conflict or upset with someone about their behavior,
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Question:
- Think of three different situations where you were in conflict or upset with someone about their behavior, and write a description about these situations. Follow this description with:
- Create three "you" statements where you relate the complaint or problem, these are examples of when you used "you" language.
- Then, convert each statement using "I" language. Try to keep the accusatory word "YOU" out of the "I" language, which focuses on the issue/problem and your feelings about that issue - not anger towards an individual.
- Describe how "I" statements might improve your communication as compared to accusatory "you" statements.
- Have a minimum of two pages.
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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