This assessment task will require you to undertake a self-analysis and gain feedback from a fellow student

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Question:

This assessment task will require you to undertake a self-analysis and gain feedback from a fellow student or work colleague regarding your own emotional intelligence self-awareness.

A.SELF ANALYSIS

You are required to conduct a self-analysis to help you identify your own emotional strengths, weaknesses, stressors, states, and triggers.

You will need to identify and list at least THREE (3) of each of your emotional strengths, weaknesses, stressors, states, and triggers.

These must be recorded in the template attached at Appendix One.

APPENDIX ONE: EMOTIONAL INTELLIGENCE SELF-ANALYSIS

NO.	EMOTIONAL STRENGTHS	EMOTIONAL WEAKNESSES	EMOTIONAL STRESSORS	EMOTIONAL STATES	EMOTIONAL TRIGGERS
1
2
3
4
5
1. List your greatest emotional strength from your list in column 1.
2. What is your greatest emotional weakness?
3. How can you improve this weakness?

B.PEER FEEDBACK

1. Once you have identified each of your emotional intelligence indicators, review your analysis with a Peer (fellow student or work colleague) and gain their feedback. This feedback can be recorded in the Feedback Box below.

EMOTIONAL INTELLIGENCE SELF ANALYSIS: PEER FEEDBACK

As a Peer of ________________________, I have provided the following feedback regarding ^them.(Insert student name)

Emotional Intelligence self-analysis.

Insert Peer Feedback/Comments here:

Peer Name:

Peer Signature:

(Provide an original signature or an email confirming completion of this task)

Relationship:

Date:

2. Select ONE (1) of your emotional intelligence indicators that requires improvement. Explain how you intend to improve this area of your emotional intelligence.

C.EMOTIONAL RESPONSES: SELF

This task requires you to identify workplace situations and environments that may trigger an emotional response in you. To completed Assessment task, you will need to:

1. Provide an outline of your current (or previous) workplace environment. This should be in as much detail as possible to provide context for this Assessment task

2. Outline at least TWO (2) specific workplace situations, incidents and/or environments you have encountered and then identify the emotional responses that these situations triggered inyou. (Refer to your Emotional Intelligence Self-Analysis in Appendix One for assistance)

3. Explain how your responses from your self-analysis made you would feel and react if the same situation occurred again.

4. How did you deal with the person involved in the situation?

5. How did the person respond to your interaction with them?

6. What could you have done differently if the same situation occurred again?

D.SCENARIO

Joshua, who is normally very punctual for work, has been late on each of the past three days. You decide to discuss this issue with him and meet Joshua alone in the staffroom.

1. What is your first question / comment to Joshua?

2. Eventually Joshua informs you he has a sick child at home, and he is not getting enough sleep.

a. List TWO (2) different ways you could respond.

3. After further discussion you decide that you have an obligation to make Joshua aware of the possible workplace consequences.

a. How will you convey this information to him? Provide at least THREE (3) possible consequences that could happen if the lateness continues.

4. Joshua responds angrily by shouting "But my bloody baby is sick)

a. How will you deal with this issue now?

ASSESSMENT TASK 2.2 - EMOTIONAL INTELLIGENCE CASE STUDY

This assessment task will require you to consider the following scenario and address several the issues identified. This should be by preparing a short report for management as well as delivering a collaborative training session to your colleagues including your manager.

The Scenario

Miguel is a new worker from South America. He commenced at your organisation six months ago and is based on the assembly line of your factory where you bottled water for a large soft drink supplier.

You are the supervisor of the section where Miguel works and during the past 4 weeks you have been receiving feedback from his co-workers. It has been reported that that he is becoming angry quite regularly with those colleagues he is in direct contact with on the assembly line. This includes those that are in the filling process before his as well as the final boxing process which follows

Miguel's section.

Whilst you have not observed this behaviour personally, you have received this feedback from multiple sources. This has prompted you to speak with your HR Adviser as you require some advice as to how to handle this situation. Your HR Advisor has subsequently recommended that you facilitate a meeting with Miguel to determine what the issues are and work out potential solutions to support him.

You arrange and facilitate a meeting with Miguel who asks for a support person to be present. This is to help assist with any language and communication issues that may arise due to Miguel's limited English comprehension level.

During the course of the meeting you are able to determine that Miguel is feeling anger towards his assembly line colleagues because he believes they are too slow and he has to wait for them to finish before he can start on the next item on the assembly line. He also divulges that he is having some issues with his family at home which is causing him some stress and anxiety whilst at work as it means he is not able to be at home to help support his partner.

You are now feeling ready to start addressing this situation in conjunction with your colleagues and your Manager.

ASSESSMENT 2.2A: REPORTING BACK

Your manager has requested a written report which should be based on the outcomes of your meeting including the following topics:

Any cultural behaviors and beliefs that may be impacting Miguel's interactions with his workplace colleagues

Suggestions for how you and your team may be able to recognise and respond to the emotional states of Miguel or other employees in your workplace

Recommendations for how your own emotional intelligence can support and enhance your team's performance

ASSESSMENT 2.2B: TRAINING SESSION

The topics/content you might cover if you were to facilitate a training session with your team to promote the development of emotional intelligence of each of the teams in your workplace including:

How you can provide opportunities for team members to express their thoughts and feelings

The methods you can adopt to assist your team members to understand the effects of their behaviour and emotions on others

Ways you can encourage the self-management of the emotions of individual team members.

What your team can do to encourage their colleagues to express their thoughts and feelings

Suggestions for how you and your team can create positive emotional climate in your workplace

How you can use the strengths of your team to achieve a positive climate

Provide at least TWO (2) opportunities in your own workplace, or one with which you are familiar, for you to improve the emotional intelligence of the workforce. Ensure your suggestions are in line with company policies and procedures.