This assignment involves a manager of a multinational hotel chain. The hotel, which has its corporate headquarters
Question:
This assignment involves a manager of a multinational hotel chain. The hotel, which has its corporate headquarters in the United States, has a policy of delighting and surprising its guests by making them feel extremely welcome. Corporate has a policy that the housekeepers will leave a yellow daffodil on each guest's bed while cleaning the rooms during the day. However, managers at the French and German hotels have objected to this policy. The French managers say that yellow has connotations of jealously, betrayal, weakness, and contradiction in France. In the 10th century, the French painted the doors of traitors and criminals yellow. The German managers say that yellow symbolizes jealousy in Germany. These managers would rather leave a different type of flower for their guests. How would an ethnocentric manager respond to the individual hotel managers' requests? How would a polycentric or geocentric manager respond? Try to compare and contrast what Kinicki and Soignet identifies as strengths of polycentric and/or geocentric management styles with that of other scholarly sources. As always, write in the third person.
Supply Chain Management Strategy Planning And Operation
ISBN: 9781292257891
7th Global Edition
Authors: Sunil Chopra