This exercise will permit you to use the tools presented in the unit. It is understood that
Question:
This exercise will permit you to use the tools presented in the unit. It is understood that you can easily find applications and examples of these tools through an internet search. Don’t copy anyone else’s examples – this can be cheating. Try to be creative and think of applications to your work, school, or life in general. If you cite a source, please list it at the end of your report. The charts, diagrams, checklist, etc. can be done using Excel, Word, or PowerPoint. They may be hand- sketched and scanned as well.
Construct a Pareto diagram for the analysis of the external failure costs for a wireless telephone manufacturer using the following data:
Type of Cost Dollars (in Thousands)
Customer complaints 20
Returned goods 30
Retrofit costs 50
Warranty claims 90
Liability costs 10
Penalties 5
Customer goodwill 25