This is July 2022. You have recently joined Cooper Angus Call Centre (CACC) as Accounts Manager. This is a newly created position responsible to develop, implement, and monitor the financial strategy.

The company doesn't have any financial strategy at this stage.

You also have a varied situation (details given below). This will help you to develop a well-targeted financial strategy.

The marketing department has secured a new 15-years contract. For this contract, CACC will require services of 200 additional operators (plus eight team leaders, and at least one new manager). The new contract will increase the sales by 72%.

All current contracts will be continuing for next five years. So, the existing human and physical resources are pre-occupied.

For the new contract, a reasonable investment will be required to procure all the required physical resources e.g  floor space, furniture, equipment, furnishing, ongoing maintenance & cleaning etc., and human resources.

Some helpful points:
- Chair $180 each
- Workstation $200 each
- Desktop computer $700 each (including networking cost)
- Telephone set $110 each (including installation & cabling)
- Floor space (accommodating up to 200 operators) $25,000 per month
- Call centre operator $30 per hour (including all entitlements)
- Team Leader $42 per hour (including all entitlements)
- Supervisor $51 per hour (including all entitlements)
- Manager $58 per hour (including all entitlements)
- All CACC clients pay their invoices on monthly basis. The new client will do the same.

CACC's parent company "Cooper Angus" has allocated $700,000 (as capital investment) to assist with acquisition of physical resources.

Develop a list of at least seven questions that could help you to establish the financial capacity of the organisation.

 

 

 

 

Answer rating: 100% (QA)

Here are seven questions that could help establish the financial capacity of the organisation What i... View the full answer