This question is about (Samsung).

• Analyze the customer journey for what is working and what isn't
• With that objective in mind, I want you to identify:
• Which parts of the customer journey seem to be working well
• Which parts need to be added, or removed, to make it better
• For each stage of the purchase funnel, list two of the above (two that are working well, two that could be added or removed to make it better).Tell me why you chose the touchpoints you chose for each.Please consider all marketing channels and nonmarketing touchpoints.

Answer rating: 100% (QA)

Answer Certainly Lets analyze the customer journey for Samsung focusing on whats working well and areas that need improvement considering all marketing channels and nonmarketing touchpoints across eac... View the full answer