This type of IT organitisation can be typified by internally focused IT goals, measures and metrics ,with little link with business goals and needs.is this type of organization that the ITIL v3 service strategy book is aiming at.it may be that the IT organization is internally focused because the business doesnot trust IT or actively engage with IT.it may be that IT simply doesnt understand how to engage with the business. It may also be the fact that there is no option for the business to go elsewhere, so why should IT bother and make an effort. Most of the ITIL projects we see are typified by this. Ask people if they KNOW what the customer dissatisfies are, ask people if they KNOW what value they must deliver to the business and the answer is usually we think.IT assumes and does not KNOW.

This is also one of the high scoring cards chosen during ABC workshops using the ABC workplaces using the ABC cards.

The cartoon on the shows a goal keeper standing in his goal. Only he is facing the wrong way. The ball bounces on his head and goes into his goal.....scoring in fact an own goal.

Characteristics-

is there no clear link between IT goals and business goals?

is IT regularly invited to business strategy and planning sessions?

are there business account managers and service level managers?

do IT managers spend a lot of time in business ?

A "Culture" card (SPADES) - Describes the organization's culture

What are the causes?

What are the impacts?

consequences and risks?