Throughout a working day, the pharmacists and technicians at the pharmacy need to monitor the workload...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Throughout a working day, the pharmacists and technicians at the pharmacy need to monitor the workload over the coming hours and detect situations where deadlines might be missed. Note that each case (for example, each prescription) has a designated pick-up time (for example, some prescriptions will be picked up at 5 p.m., others at 6 p.m., etc.). Also, it can be assumed that each pharmacist and each technician can handle a number of cases per hour. Assuming that the technicians can do their part of the work on a given prescription in about 6 min of processing time, while pharmacists need 10 min of processing time per prescription to do their part of the work. A given prescription will always be in one (1) of the following states: unprocessed, entered-and-verified, ready-for-pickup. Answer the following items: (3 items x 10 points) 1. Describe the possible operational process dashboard to fulfill this need. 2. Draw a sample graph/figure to illustrate your answer to item #1. 3. Assuming that the owner of the given process oversees hundreds of pharmacies distributed across multiple regions. Specify what performance measures should be displayed and describe how they could be displayed in order to help the process owner spot issues related to poor customer service. Throughout a working day, the pharmacists and technicians at the pharmacy need to monitor the workload over the coming hours and detect situations where deadlines might be missed. Note that each case (for example, each prescription) has a designated pick-up time (for example, some prescriptions will be picked up at 5 p.m., others at 6 p.m., etc.). Also, it can be assumed that each pharmacist and each technician can handle a number of cases per hour. Assuming that the technicians can do their part of the work on a given prescription in about 6 min of processing time, while pharmacists need 10 min of processing time per prescription to do their part of the work. A given prescription will always be in one (1) of the following states: unprocessed, entered-and-verified, ready-for-pickup. Answer the following items: (3 items x 10 points) 1. Describe the possible operational process dashboard to fulfill this need. 2. Draw a sample graph/figure to illustrate your answer to item #1. 3. Assuming that the owner of the given process oversees hundreds of pharmacies distributed across multiple regions. Specify what performance measures should be displayed and describe how they could be displayed in order to help the process owner spot issues related to poor customer service.
Expert Answer:
Answer rating: 100% (QA)
1 Describe the possible operational process dashboard to fulfill this need Ans One possible operational process dashboard to monitor the workload at the pharmacy and detect potential missed deadlines ... View the full answer
Related Book For
Cost Management Accounting and Control
ISBN: 978-0324559675
6th Edition
Authors: Don R. Hansen, Maryanne M. Mowen, Liming Guan
Posted Date:
Students also viewed these programming questions
-
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Who was the petitioner? Who was the respondent? b. In what year was the case heard? c. What tax years did the case address? d. Who was the judge in the case? e. What was the basic issue in the case?...
-
The defendant entered into a contract to sell hops to the plaintiff in London, as follows: . . . one hundred bales, equal to or better than choice brewing Pacific Coast hops of each of the crops of...
-
Eagle Corporation established a subsidiary to enter into a new line of business considered to be substantially more risky than Eagles current business. Eagle transferred the following assets and...
-
Explain the difference between trigger and precondition.
-
Lavoie Corp acquired new equipment at a cost of $100000 plus 7% provincial sales tax and 5% GST (GST is a recoverable tax). The company paid $1700 to transport the equipment to its plant. The site...
-
Please complete a swot analysis on taking classes completely online. From your point of view ,what are the strengths, weakness, opportunity and threats? Think from the standpoint of you as the...
-
Assume that you are the auditor of ABC Inc, for the fiscal year 2006. No audit procedures have been performed other than general information gathering. Please read all the information given below...
-
The following three defense stocks are to be combined into a stock index in January 2019 (perhaps a portfolio manager believes these stocks are an appropriate benchmark for his or her performance)....
-
What is the fundamental objective of the EOQ formula?
-
What are the statistical properties of the error term, or e, in a regression model? How should the regression coefficient be interpreted? How should the intercept be interpreted from both a...
-
Describe the types of inventory that firms have.
-
What assumptions underlie the EOQ formula?
-
In the ICAPM, what is the three-fund theorem? In view of this theorem, write the equation for the ICAPM.
-
46) At Trapeze Corporation, direct materials are added at the beginning of the process and conversions costs are uniformly applied. Other details include: WIP beginning (50% for conversion) Units...
-
The production budget of Artest Company calls for 80,000 units to be produced. If it takes 30 minutes to make one unit and the direct labor rate is $16 per hour, what is the total budgeted direct...
-
Alma Company manufactures sleeping bags. A heavy-duty zipper is one part the company orders from an outside supplier. Information pertaining to the zipper is as follows: Economic order quantity...
-
For each of the following independent situations, calculate the missing values: 1. The Bartlesville plant purchased $352,000 of direct materials during April. Beginning direct materials inventory was...
-
Explain the important factors to consider for capital investment decisions relating to advanced technology and P2 opportunities.
-
Analysis of Canadian Manufacturing Workers Workhours. The time plot in Figure 18 . 22 describes the average annual number of weekly hours spent by Canadian manufacturing workers...
-
Souvenir Sales. The file SouvenirSales.csv contains monthly sales for a souvenir shop at a beach resort town in Queensland, Australia, between 1995 and 2001. [Source: Hyndman and Yang (2018).] Back...
-
Toys R US Revenues. Figure 18 . 23 is a time plot of the quarterly revenues of Toys R US between 1992 and 1995 (thanks to Chris Albright for suggesting the use of these data, which are available in...
Study smarter with the SolutionInn App