Top Secret, Inc. (TSI) is a successful operating system company whose customers include Fortune 500 companies, governments throughout the world, and major U.S. contractors. TSI makes embedded operating systems for secure terminals that control ingress/egress control systems for Wall Street firms, camera systems for one aircraft for government contractors, and alarm systems for top-secret government installations. TSI operating systems are world renowned for their quick response to sensor input, highly reliable operation, limited memory utilization, small size on disk, and low power consumption. The TSI Operating System (TSI OS) works exceptionally well on the devices owned by TSI customers, but it does not work well in the TSI back office. Like many startup companies, TSI had to cut costs when it launched a few years ago. To save money, the company decided not to use enterprise-class operating systems for its own workstations and servers. Instead, it chose to use a single-purpose TSI OS, reasoning that TSI OS was good enough for TSI customers, so it should be good enough for TSI. Unfortunately, TSI OS lacks many features of a modern operating system and does not take advantage of the architectural optimizations present in the latest hardware.

What are the Business-Related Challenges Faced by TSI?