Two Firefighter/Paramedics who work on opposite shifts have an ongoing personality conflict. One of the paramedics Bill Jones (a 40 year old Army veteran) has come to the supervisor on several occasions to complain that he consistently finds the ambulance dirty, short on equipment and typically not ready for service when he relieves the other paramedic Steve Smith (a 21 year old college graduate). Today the supervisor is told by a third employee that Steve Smith found out Jones has been complaining about him and is furious. The employee believes that the dispute between Smith and Jones could get physical at tonight's shift change.

•  
• How might the supervisor have used the progressive discipline process early in this dispute?
•  
• How should the supervisor deal with the potential for workplace violence? 
•  
• Is there anything that can be done in the hiring or training phase of a new employee to minimize this type of problem?
•  

2. Identify one legal trend impacting EMS organizations for each of the following subject areas:
   • Labor Relations
   • Lawsuits against EMS agencies
   • Patient privacy
5. Describe the components of an EMS professional development plan for a senior paramedic who has asked to be considered for management.