Ursula leads a group of employees at an organization with a growing emphasis on team-based product development.
Question:
Ursula leads a group of employees at an organization with a growing emphasis on team-based product development. Using teams, the company feels, is the only way to remain competitive in this innovation-driven marketplace. Senior management is trying to determine whether or not Ursula is meeting their objectives with respect to building effective teams. In an effort to evaluate Ursula as a team builder, one top manager decided to observe Ursula in action over a three-day period. Here's her report back to the rest of senior management.
"Watching Ursula in action was a distinct pleasure for me. She is very, very effective at keeping conflict at bayit rarely occurred and when it did, she kept it from rearing its ugly side. She is great at training her people; I watched her spend a significant amount of time with each person in her group, working with them one-on-one to provide directions and train them if needed. I was able to watch her firsthand react in the most professional manner to a completely unexpected change in our design process. Wow, she's graceful under pressure! She carefully explained the decisions she made in response to the new change, and the people in her group responded very well to her directions and guidance. In all, I think Ursula is fantastic."
Question 1. How did Ursula handle decisions?
Question 2. Describe how Ursula was seen handling conflict? What she correct and if so what terminology used in the text was she using?
Question 3. Which approach did Ursula use for training?
Question 4. How did Ursula address the change? Was she effective? Why or Why not?
Remeber to answer each question fully. Go into great detail and be thorough with your explanations.
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr