What advice would you provide to Tom and Jennifer about Matthew's performance concerns? (Please note, there is no right or wrong answer. Based on the facts listed, what advice would you provide) 

Transcribed Image Text:

Please review the following case study and answer the below questions: Matthew works Inkline Insurance Company. His role is an Insurance Advisor, where he supports residential customers with home and car insurance. Matthew has worked at Inkiline Insurance for 4 years. Matthew was excited to start as an Insurance Advisor in 2018. He has always aspired to be in the insurance space as he enjoys helping customers feel secure with their investments. Matthew's job accountabilities include: • . Providing excellent customer service. Assist customers their insurance needs. Selling Home and Auto Insurance. Understanding current customer needs and looking for ways to up-sell current customer insurance packages. Maintain knowledge of company products and service. Create relationships in the community to expand network and potential customer's base. Since Matthew joined the team in 2018, he has always been a strong performer. He always meet his individual sale targets and receives great feedback from customers. However, over the past few months, Mathew's Managers have seen a significant decrease in his performance. Matthew has become disengaged with work, and there have been several customer complaints. On-top of the performance concerns, Matthew has also been frequently absent. He has call-in sick to work 7 times in the past 6 months. Matthew manager's Tom and Jennifer are very concerned and unsure how to approach the employee. Inkline Insurance has a small team of 50 people. The business does not have a formal performance management program. The business has turn to you are the HR Generalist for support. Please answer the following questions: Please review the following case study and answer the below questions: Matthew works Inkline Insurance Company. His role is an Insurance Advisor, where he supports residential customers with home and car insurance. Matthew has worked at Inkiline Insurance for 4 years. Matthew was excited to start as an Insurance Advisor in 2018. He has always aspired to be in the insurance space as he enjoys helping customers feel secure with their investments. Matthew's job accountabilities include: • . Providing excellent customer service. Assist customers their insurance needs. Selling Home and Auto Insurance. Understanding current customer needs and looking for ways to up-sell current customer insurance packages. Maintain knowledge of company products and service. Create relationships in the community to expand network and potential customer's base. Since Matthew joined the team in 2018, he has always been a strong performer. He always meet his individual sale targets and receives great feedback from customers. However, over the past few months, Mathew's Managers have seen a significant decrease in his performance. Matthew has become disengaged with work, and there have been several customer complaints. On-top of the performance concerns, Matthew has also been frequently absent. He has call-in sick to work 7 times in the past 6 months. Matthew manager's Tom and Jennifer are very concerned and unsure how to approach the employee. Inkline Insurance has a small team of 50 people. The business does not have a formal performance management program. The business has turn to you are the HR Generalist for support. Please answer the following questions: Please review the following case study and answer the below questions: Matthew works Inkline Insurance Company. His role is an Insurance Advisor, where he supports residential customers with home and car insurance. Matthew has worked at Inkiline Insurance for 4 years. Matthew was excited to start as an Insurance Advisor in 2018. He has always aspired to be in the insurance space as he enjoys helping customers feel secure with their investments. Matthew's job accountabilities include: • . Providing excellent customer service. Assist customers their insurance needs. Selling Home and Auto Insurance. Understanding current customer needs and looking for ways to up-sell current customer insurance packages. Maintain knowledge of company products and service. Create relationships in the community to expand network and potential customer's base. Since Matthew joined the team in 2018, he has always been a strong performer. He always meet his individual sale targets and receives great feedback from customers. However, over the past few months, Mathew's Managers have seen a significant decrease in his performance. Matthew has become disengaged with work, and there have been several customer complaints. On-top of the performance concerns, Matthew has also been frequently absent. He has call-in sick to work 7 times in the past 6 months. Matthew manager's Tom and Jennifer are very concerned and unsure how to approach the employee. Inkline Insurance has a small team of 50 people. The business does not have a formal performance management program. The business has turn to you are the HR Generalist for support. Please answer the following questions: Please review the following case study and answer the below questions: Matthew works Inkline Insurance Company. His role is an Insurance Advisor, where he supports residential customers with home and car insurance. Matthew has worked at Inkiline Insurance for 4 years. Matthew was excited to start as an Insurance Advisor in 2018. He has always aspired to be in the insurance space as he enjoys helping customers feel secure with their investments. Matthew's job accountabilities include: • . Providing excellent customer service. Assist customers their insurance needs. Selling Home and Auto Insurance. Understanding current customer needs and looking for ways to up-sell current customer insurance packages. Maintain knowledge of company products and service. Create relationships in the community to expand network and potential customer's base. Since Matthew joined the team in 2018, he has always been a strong performer. He always meet his individual sale targets and receives great feedback from customers. However, over the past few months, Mathew's Managers have seen a significant decrease in his performance. Matthew has become disengaged with work, and there have been several customer complaints. On-top of the performance concerns, Matthew has also been frequently absent. He has call-in sick to work 7 times in the past 6 months. Matthew manager's Tom and Jennifer are very concerned and unsure how to approach the employee. Inkline Insurance has a small team of 50 people. The business does not have a formal performance management program. The business has turn to you are the HR Generalist for support. Please answer the following questions:

Answer rating: 100% (QA)

ANSWER Given the situation described in the case study here are some pieces of advice for Tom and Jennifer Matthews managers on how to handle Matthews ... View the full answer