What are four (4) different types of difficult customers that your catering business will likely encounter on a regular basis.  Make suggestions on how to cope and solve the issues with each of these customers.  why it is important to remain calm when dealing with a difficult customer.  the steps to win over unhappy customers.  suggestions on how your catering company can prevent customer complaints. Refer back to your textbook and these 2 articles on creating your customer complaint prevention plan: o How to deal with 4 types of difficult customers  5 Types of Difficult Customers - And How To Successfully Handle, And Probably, Change Them https://www.smallstarter.com/know-the-basics/5-types-of-difficult-customers-and-how-to-successfully-handle-them/