What are some reasons technology has assumed a more dominant role in customer service? Question 2: What are three trends leading to the expansion of the use of technology to serve customers? Question 3: How are organizations tapping into technology to better serve potential and existing customers? Question 4: Describe three advantages of technology related to customer service. Question 5: Describe three disadvantages of technology related to customer service.

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1 Reasons for Technology Dominance in Customer Service Efficiency Technology allows for quicker and ... View the full answer