1. What must operations management decisions always be tied to? 2. What are different ways a firm...
Question:
1. What must operations management decisions always be tied to?
2. What are different ways a firm could focus its business strategy to achieve strategic advantage? Why is it important for an operations manager to know how the company is trying to position itself?
3. What are the major characteristics of products & services that customers typically care about (aka customer value)? What does quality encompass? Be able to translate these specific characteristics of products & services into customer needs and expectations within your line of work.
4. What kinds of activities/decisions do operations managers focus on?
5. Which components of customer value is a firm likely to focus on at different stages of a product's or service's life cycle?
Business Data Communications Infrastructure Networking and Security
ISBN: 978-0133023893
7th edition
Authors: William Stallings, Tom Case