What do you see as the difference between being a leader and manager? Are you currently either
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Question:
- What do you see as the difference between being a leader and manager? Are you currently either of these?
- Describe one experience in which you received or observed superior quality service and one in which you received poor service.
- What made these experiences good or bad? How did each experience make you feel?
- What role do you think management played in each experience (even if a manager wasn't personally involved)?
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