What is effective listening? How can you demonstrate that you are listening? List two characteristics of encouraging
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Question:
- What is effective listening? How can you demonstrate that you are listening?
- List two characteristics of encouraging communication.
- What is the current definition of Health?
- Who should be the focus of a therapeutic relationship?
- What is assertive communication?
- What is the primary goal of effective communication?
- How should misunderstandings in a medical office be handled?
- Name 3 best practices for dealing with difficult clients.
- What impact can cultural bias have in healthcare?
- What are some strategies an MOA can use to communicate with a patient when there is a language barrier?
- What are the steps that should be followed when a patient arrives at a health care facility?
- List 4 best practices for answering the telephone.
- List at least 3 types of requests that MOAs generally can't deal with over the phone.
- What should the MOA do if a patient comes in while he or she is on the telephone? What if they are talking to a patient when the phone rings?
- How should an MOA handle a second call when they are already on the phone with another patient?
- How should an MOA answer the phone? (Hint: script)
- What are the advantages and disadvantages of faxing?
- What items of information are needed to book an appointment? Why is each item important?
- What should the MOA do if the physician is running behind in their schedule?
- Describe at least three types of scheduling that can be used in a health care facility.
- What is triage?
- Explain what Pre-Editing a schedule means. What information is needed?
- What is the average length of an appointment with a family physician?What type of appointment would this be under OHIP?
- How should cancellations or no shows be handled in the schedule?
- How are appointments booked with outside providers? With labs?
- When pre-editing a physician's paper schedule you should always use pencil to minimize errors and make it easier to change appointments. True or False? Explain
- Why are medical records important?
- How long should most physicians keep patients charts even if the patient is no longer being seen by that physician?
- What steps should be followed when transferring health records? What is the deadline for giving access to chart information?
- In what order are most medical documents filed within a chart?
- What are the advantages of using an alphabetical filing system? Numerical?
- What is the difference between centralized and decentralized filing?
- Who is the legal owner of all the records in the patient's chart?Explain
- What determines if a service will be covered by OHIP?
- What is a PEM?
- List 3 common payment models physicians can use under OHIP.
- Which payment models include capitation? Which include Fee for Service?
- Name 3 Health Care providers that are eligible to bill OHIP. Which providers cannot bill OHIP?
- What are the 5 requirements that provincial health care plans have to meet to be eligible for federal funding?
- How long do newcomers to Ontario have to wait after applying for their OHIP coverage to start?
- The Reciprocal Billing Agreement applies to all Provinces except which one?
- What is the difference between independent consideration and manual review in OHIP billing? What extra steps do both require from the MOA?
- What does the term "stale date" refer to? When does a claim become stale-dated?
- What does MCEDT stand for?
- What are the three payment programs under OHIP?
- Explain what each portion of the Physician Registration Number represents.
(0000-123456-05)
- Name at least three of the reports that can be received after sending an EDT transmission.
- What information do service codes and diagnostic codes provide about a claim?
- What does the A Suffix indicate on the OHIP Billing Code?
- What does the Prefix indicate on the OHIP Billing Codes?
- What are the payee options for an OHIP claim?
- How often should OHIP claims be submitted?
- What are the options for validating a patient's health card?
- What happens when claims are rejected?
- Name three other ways a service can be billed other than OHIP. Give examples of services that OHIP would not cover.
- What is the OHIP billing deadline? Are there any exceptions?
- When should a patient be informed of the cost of a service?
- What should the MOA do if the patient does not bring payment for a service?
- What role might a physician play in a legal case? How would they be paid?
- What does CPP stand for?
Related Book For
Microeconomics An Intuitive Approach with Calculus
ISBN: 978-0538453257
1st edition
Authors: Thomas Nechyba
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