1. What principles of communication are utilised in crisis counselling?
2. What legislation's do you need to apply in workplace management of crisis? (Be specific note exact legislation and how it applies to your practice with the organisation, staff, clients, community)
3. Outline your understanding of  the terms negotiation and mediation in youthwork give an example of when you might use these processes?

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Answer 3 i In youth work negotiation and mediation are crucial ... View the full answer