What strategies would you use to establish a quality culture and to overcome the resistance to change
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Question:
- What strategies would you use to establish a quality culture and to overcome the resistance to change in your selected fast-food restaurant.
- What strategies would you use to minimise the cost of quality mentioned above.
- Explain how you would use the International Quality Documentation Standards (ISO 9000) and the Baldrige Performance Excellence Program inyour selected fast-food restaurant.
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