When dealing with a customer who is complaining about a mistake your company has made, it...

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When dealing with a customer who is complaining about a mistake your company has made, it is BEST to: Apologize for your company's mistake, even if you were not the one who made the mistake. Transfer blame for the error onto a different company. Change the focus of the conversation from your company's mistake to the things your company has done well. 6 Transfer blame for error onto a different person in your company. When dealing with a customer who is complaining about a mistake your company has made, it is BEST to: Apologize for your company's mistake, even if you were not the one who made the mistake. Transfer blame for the error onto a different company. Change the focus of the conversation from your company's mistake to the things your company has done well. 6 Transfer blame for error onto a different person in your company.

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