which management theory is being used for each scenario and explain why? Max Weber - Bureaucracy Gilbreths - Scientific (productivity) Frederick Taylor - Scientific Douglas McGregor - Theory Y/Theory X Elton Mayo - Hawthorne Studies Quantitative approach to management - mathematical Learning Organizations Total Quality Management 1) At KFC managers use formulas related to queuing theory to determine how customers should flow through each outlet and avoid bottlenecks. 2) At Casino Niagara workers who are also students are eligible to receive help with their tuition payments if they meet special requirements. In addition, workers that have to commute a far distance from work may be eligible for transportation rebates from the Casino. 3) At Nortel Networks employees have a goal setting session where managers encourage employees to set their own goals and share their action plan for accomplishing them. Employees are also encouraged to ask for more job responsibility. 4) Mrs. Krug singles out certain people to be CEO's for the semester's organizational behavior project. Each person clearly understands the expectations related to the position and is identified to other class members as CEO's for the project. 5) At ABC Transport inc. managers must constantly supervise employees and frequently tell them what to do. Workers need constant supervision and direction or else nothing will get done. 6) JDS Enterprises uses rules of management that each manager follows. Executives feel that management can be taught so they plan and direct every administrative function and provide principles to guide managerial action. They feel that one manager should be in charge of all activities that have the same performance objective. 7) Google managers emphasize information, teamwork, empowerment, participation, leadership. Google managers are encouraged to learn from experience and continuously improve and change. 8) Apple builds quality into all aspects of operations. Managers must strive to continuously improve these processes by incorporating the knowledge and experiences of workers.